Hoping to make customers happy after complaints of an antenna problem on Apple’s new iPhone 4, CEO Steve Jobs said Friday that his company will send free bumpers, or cases, to current owners and consumers who buy the phone through Sept. 30.
In addition to protecting the phone, a bumper solves a problem for iPhone 4 owners who hold the device in a way that puts their hand on the wraparound stainless-steel antenna, blocking reception.
At a news conference at his company’s Cupertino headquarters, Jobs said Apple will provide cases made by third-party providers because the company can’t make enough of the Apple-branded $29 plastic bumpers that encircle the iPhone.
Customers will be able to order them online starting next week. “Pick a case — zoom, we’ll send it off to you,” Jobs said.
Jobs said Apple has sold more than 3 million iPhone 4s and a white iPhone will start shipping at the end of July.
Jobs also said the iPhone will be rolled out to 17 more countries, from Australia to Switzerland.
“I’d like to give you a feel for what we care about and how we operate and how we make our decisions. We love our users, we really love them. We try very hard to surprise and delight them. We work our asses off. And it’s great, we have a blast doing it,” Jobs said.
“When we fall short, we try harder,” Jobs said. “We pick ourselves up, we figure out what’s wrong, and we try harder. And when we succeed, they reward us by staying
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users. When we have problems like this and people are criticizing us, we all take it really personally.”
Jobs also said the company will offer full refunds for those who remain unhappy with the iPhone 4 and return their undamaged phones within 30 days.
Asked if AT&T also will give refunds to customers who bought iPhone 4s from the cell carrier and let them get out of their two-year contract, Jobs said: “I believe so — yes.”
Apple won’t provide refunds on third-party cases already purchased by iPhone 4 owners. He said the number of those customers was very small.
Apple will, however, refund the cost of the bumper for customers who already bought one from Apple.
Earlier, Jobs said, “You know, we’re not perfect. Phones aren’t perfect. We want to make all our users happy.”
Calling the situation “Antennagate,” Jobs said the company has been “working our butts off” the past 22 days to figure out what the underlying problem is.
He also pointed out the that other smartphones, like the BlackBerry Bold, have similar “death grip” problems like that on the iPhone 4, with some owners reporting dropped calls when they touch the antenna at the lower left corner of the device.
Showing a video of other smartphones being held as signal strength drops, he said: “Most smartphones behave exactly the same way. This is life in the smartphone world — phones are not perfect. And it’s a challenge for the whole industry. Every phone has weak spots.”
Jobs detailed the $100 million of research the company put behind antenna research. “We knew if you grip it a certain way, the bars would go down — just like every smartphone. We didn’t think it would be a problem.”
He said very few users have complained about the iPhone 4 antenna.
About “one-half of 1 percent — 0.55 percent” have called the company’s Apple Care service for help regarding this issue. “Historically for us, this is not a large number. This does not jibe with what you read about this.”
He also said there have been less than a third of the returns for the iPhone 4 than for the previous model, the iPhone 3GS.
Jobs released data on iPhone 4 calls dropped per 100 calls compared with the same for the iPhone 3GS. It actually drops more calls than the iPhone 3GS. “This the hard data. The iPhone 4 drops less than one additional call per 100 than the iPhone 3GS,” he said.
“This does put it into perspective. I have my own pet theory of this: When the iPhone 3GS came out, we did not change the design. There was a healthy number of cases available — 80 percent of customers walked out of the store with a case. IPhone 4 is a radically new design. In our stores, 20 percent are walking out with cases.”
The news conference followed a Monday review by Consumer Reports that, while declaring the iPhone 4 the best smartphone on the market, recommended readers not buy it because of the reception problem.
Numerous iPhone 4 owners say they cannot make or receive calls if their hand covers the lower left corner of the device’s antenna — the facetiously known “death grip.” However, many users say they have no reception problems when their phone is in a case.

So iPhones are the greatest phones in the world but they are a little bland when comes to color choices, especially for the ladies who seem to think we are bias with our “Guy Colors”, as put by one our clients. Well that want do so we decided to give the pink a try. The phone really does get a lot of attention and it’s perfect for the summer. We know all girls (most that I know) love pink and I’m sure that you have a ton of clothes to match this little treat.

The back was custom airbrushed and has a nice glossy finish. The inside of the phone has been totally rebuilt with new parts and the iPhone is unlocked for those of you who are Tmobile users. If you are interesed in having one of these iPhones, please contact us at the office. Be different this summer!!!

One  man’s unfortunate loss has become our benefit.  The new iPhone 4G is revealed!!! The iPhone shown above was found in a bar in northern California disguised as a 3GS.  The guys over at Gizmodo.com disassembled and dissected the coveted treasure and discovered what they think is Apple’s new iPhone 4G, not scheduled to make its debut until this summer.

Though Apple may adjust or tinker with the final product,  this new design is visibly compelling.  From the streamlined exterior to the front- facing camera and high resolution picture,  Apple continues to surprise, impress and reinvent itself as only Apple can  do.

Here is a  list of the new additions and  changes  that were found :

- a camera flash has been added

- a front- facing video chat camera

- an improved regular back-camera (the lens is quite noticeably larger than the iPhone 3GS)

-what appears to be a new display with higher resolution when compared to the 3GS

- Micro- SIM instead of a standard SIM

-Split buttons for volume

-power, mute and volume buttons are metallic

-What looks to be a secondary mic for noise cancellation, at the top, next to the headphone jack

-The back is  made of either glass (more likely) or ceramic or shiny plastic in order for the cell signal to go through.

-an aluminum border lining the outside of the phone

- screen appears a little smaller than the 3GS (but seemingly higher resolution)

-3 grams heavier

-16% Larger battery

-interior components are shrunken and reduced to make room for the larger battery

Since the iPhone 4G was found, Gizmodo,  Apple has not confirmed that this is the new iPhone 4G.  As any good skeptic would do, the Gizmodo guys did a little fact checking, comparing, contrasting and came up with the following deductions:

-It was reported lost by John Gruber, associated to Apple

-according to the person who found the phone, it was running on OS 4.0, prior to 4.0 being announced by Apple.

-when connected  to the computer, it recognizes the device as an iPhone.

-the fact it uses a micro-SIM indicates the iPhone is a next generation iPhone .

-When opened up,  every part was strategically placed and conformed to that case, deducing it was made for that case and not a 3GS transplant, especially since the battery size is different and the iPhone is thinner.  3G or 3GS parts would not fit this phone’s specs.

AND the clencher……..

-when opened up, the components and parts were labeled Apple.

If it walks like a duck, talks like a duck……it must be the new 4G iPhone.

No one will actually know until Apple releases its new iPhone 4G this summer, but just remember you saw it at iPhoneiCandi.

Apple’s just released their previous quarters’ numbers for the iPhone and they did not disappoint.  8.75 million iPhones were sold last quarter, with a revenue of 13.5billion, up from 9.1 billion the previous year and a profit of  3.1 billion, up from 1.6 from last year.  Apple execs said it was the best non-holiday quarter to date.

It seems the international market played a major role in those numbers.  Sales in Asia rose 474% , 183% in Japan and 133% in Europe .  The iPhone phenomenon is spreading globally and rapidly.   “The iPhone is catching fire internationally,”  analyst Piper Jaffray of Gene Muster states, ” as one person gets it, they get two other people to buy it.  It’s a domino effect.”

The numbers don’t include iPad sales as Apple’s last quarter ended March 27 and the iPad went on sale April 3rd.  Though Apple did state it has sold 500,000 iPads thus far.  Mac computer sales are up too, with 2.9 million units sold last quarter, up 33% from the previous year.  Only iPod sales were down slightly, 10.9 million sold, down from 11 million the previous quarter.

Apple officials say a major upgrade to the iPhone’s operating system will be revealed this summer.  No specifics were divulged.  The second version of the iPad goes on sale at the end of April and both units being available overseas in May.  The second versions’ features include 3G cellular access for internet, in addition to Wi-Fi.

Tim Cook, Apple’s Chief Operating Officer it keeps customers interested by, “constant production innovation, new software, new distribution points and geographic expansion and great marketing.”  Numbers show customers don’t mind paying the 30% premium for Apple products and better quality.

Source-USA Today

iPhone OS 4.0

On April 8th 2010, Steve Jobs unveiled some of the new features available to iPhone App developers as well as the end-users, namely us iPhoners, that will be available with the iPhone OS 4.0 coming this summer.

The new iPhone OS 4.0 host alot of new features that we have been asking for. The number one on my list is the ability to multi-task. This is something that other smart phones have had over the iPhone in the past such as the Droid and the Nexus One.

iPhone OS 4.0 also adds 5x digital zoom to the camera application as well as adding tap to focus for the video on  3G S. That will be nice to have since the 3G S shoots a decent video. More media enhancement tools include GEO tagging for photo taken with your iPhone 3G or iPhone 3G S. iPhone OS 4.0 will also permit non-Jailbroken iPhone users to change your home screen wallpaper to whatever you like.

Another useful utility is the ability to group all your apps in folders. This is good if you have alot of games and business related apps and would prefer to arrange them in groups relative to their use. Also a handy spell check has been add and you can also use a bluetooth keyboard if you don’t like using the small touch screen for writing emails or other daily task that consist of alot of typing.

There are many more features available in this up coming update. We will post more as they reveal more of the features. In the mean time, check out the video…

iPhone OS 4.0